These Terms of Sale govern the purchase of products from TCGCollects through our website https://tcgcollects.com. By placing an order, you agree to be bound by these Terms of Sale.
Opening Hours: Monday to Friday, 10:00 AM – 7:00 PM
2. Products
TCGCollects sells physical collectible trading card products, including but not limited to Pokémon TCG, One Piece Card Game, Dragon Ball card products, and similar collectibles.
We strive to ensure all product descriptions are accurate. However, minor variations in color, packaging, print runs, or edition details may occur due to manufacturing differences or screen display settings.
All products are subject to availability and may be discontinued without notice.
3. Prices
Prices may be displayed in USD, EUR, or GBP depending on customer location or selected currency.
Prices are subject to change at any time without prior notice. The applicable price is the one displayed at the time the order is placed.
Shipping costs, taxes, customs duties, or import fees are not included unless explicitly stated.
4. Orders
Placing an order constitutes an offer to purchase products under these Terms of Sale.
TCGCollects reserves the right to:
Refuse or cancel any order
Limit quantities per customer
Cancel orders due to pricing errors, suspected fraud, or stock issues
An order confirmation email does not constitute final acceptance. Acceptance occurs once the order has been processed and shipped.
5. Payment
Full payment is required at the time of purchase using the payment methods available at checkout.
By submitting payment information, you confirm that:
You are authorized to use the selected payment method
The information provided is accurate
Orders will not be processed until payment has been successfully completed.
6. Shipping and Delivery
Orders may be shipped from France, the United States, or the United Kingdom to international destinations.
Estimated delivery times are provided for reference only and are not guaranteed.
TCGCollects is not responsible for delays caused by shipping carriers, customs inspections, or circumstances beyond our control.
For complete details, please refer to our Shipping Policy.
7. Transfer of Risk
The risk of loss or damage transfers to the customer once the order has been handed over to the shipping carrier.
8. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy.
Returned items must be:
Unopened
Unused
In original condition
In original packaging
Opened trading card products, booster packs, or altered collectibles are not eligible for return, except in cases of verified defect or shipping error.
9. Right of Withdrawal (European Union)
Consumers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the order, in accordance with EU consumer protection laws.
This right does not apply to:
Opened or unsealed collectible card products
Used or altered items
10. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are the sole responsibility of the customer.
TCGCollects is not responsible for customs delays or additional fees.
11. Liability
TCGCollects shall not be held liable for:
Minor variations in product appearance
Delays caused by carriers or customs
Indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the product concerned.
12. Force Majeure
TCGCollects shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or governmental actions.
13. Governing Law
These Terms of Sale are governed by and interpreted in accordance with the laws of France, without regard to conflict-of-law principles.
14. Changes to the Terms of Sale
We reserve the right to update or modify these Terms of Sale at any time. Changes take effect immediately upon publication on the website.
15. Contact Information
For any questions regarding these Terms of Sale, please contact:
TCGCollects 23 Route de Versailles 78560 Le Port-Marly France
