At TCGCollects, we want you to shop with complete confidence. This policy outlines our return, refund, and cancellation terms in accordance with Google Merchant Center requirements.
Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligible Products
We accept returns for both defective and non-defective products under the following conditions:
Items must be new, unused, and unopened
Items must be in original condition
Items must be returned in original packaging
Proof of purchase (order confirmation or receipt) is required
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are not eligible for return:
Opened trading card products (including booster packs and booster boxes)
Custom or personalized products
Sale items
Gift cards
If you are unsure whether an item qualifies for return, please contact us before purchasing.
Customer Support Hours: Monday to Friday, 10:00 AM – 7:00 PM
Returns sent without prior approval will not be accepted.
If your return request is approved, we will provide detailed instructions along with the return address.
Return Address
Approved returns must be sent to:
23 Route de Versailles 78560 Le Port-Marly France
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us promptly with:
Your order number
Clear photos of the product and packaging
We will review the case and provide an appropriate resolution.
Exchanges
Exchanges are not accepted.
If you would like a different item, please return the eligible product and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you regarding approval or rejection.
If approved:
Refunds are issued to the original payment method
Processing time: within 10 business days
No restocking fees apply
Please note that banks or payment providers may require additional time to reflect the refund.
If more than 15 business days have passed since approval, please contact us.
European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason.
Items must be unused, unopened, in original condition, and returned with proof of purchase and original packaging.
Google Merchant Center Compliance Summary
Returns accepted for defective and non-defective products
Return window: 30 days
Product condition: New only
No restocking fees
Refund method and timeline clearly stated
Physical address and contact details provided
If you have any questions regarding this policy, feel free to contact our support team.
